Privacy Policy

Overview

Launch ("we," "our," or "us") operates the website launch-spacecoast.com and provides AI voice receptionist and automation services. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or use our services — including how we handle phone numbers and SMS messaging consent.

Information we collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and business name submitted through our contact form
• Messages and information you include in form submissions
• Mobile phone number and SMS opt-in consent when you agree to receive text messages from us
• Call data processed by our AI voice receptionist service (caller name, phone number, call transcripts, and action items)
• Basic technical information such as IP address, browser type, and pages visited (used only for security and to keep the site running properly)

How we use your information

• To respond to your inquiries and schedule demos
• To provide, maintain, and improve our AI voice receptionist and automation services
• To send call summaries, appointment confirmations, and service notifications to our clients
• To send SMS messages you have explicitly opted in to receive (appointment reminders, account notifications, customer support replies, and — only where you have separately consented — promotional updates)
• To comply with legal obligations

SMS messaging and mobile information

If you provide your mobile phone number and opt in to receive text messages from Launch, we may send you SMS messages related to the service or program you signed up for. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance. See our Terms & Conditions for full SMS program terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for any purpose.

Data sharing

We do not sell your personal information. We may share information with third-party service providers that help us operate our business, such as:

• Email delivery providers (e.g., Resend)
• Voice AI and telephony platforms (e.g., Vapi, Twilio)
• SMS / messaging providers used to deliver text messages you have opted in to receive
• Workflow and automation infrastructure (e.g., n8n)
• Cloud hosting providers (e.g., Cloudflare)
• CRM tools used to manage our client relationships

These providers are contractually obligated to protect your information and use it only for the services they provide to us. As noted above, mobile phone numbers and SMS opt-in consent are never shared with third parties for marketing or promotional purposes.

We may also disclose information when required by law, to enforce our terms, or to protect the rights, property, or safety of Launch, our clients, or others.

Data security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using HTTPS. No system can be guaranteed 100% secure, but we work hard to safeguard the information entrusted to us.

Data retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are retained for the duration of our business relationship. Call data and SMS records are retained according to the terms of our client agreements and applicable law.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may also withdraw SMS consent at any time by replying STOP to any message we send. We will respond to verified requests within 30 days.

Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Cookies

Our website does not use tracking cookies or third-party advertising analytics. We may use essential cookies necessary for the website to function properly.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.

Contact us

If you have questions about this Privacy Policy or your personal information, contact us at: